Delivery & Shipping
Q: How much does shipping cost?
A: We are pleased to provide free shipping for any orders placed in the United Kingdom.
Q: What is the estimated time of arrival for my order?
A: The estimated time of delivery is:
Processing Time: From Monday through Friday, orders are normally completed in one to three business days.
Shipping Time: After being shipped, orders typically arrive in 5–7 business days.
Holidays and times of strong demand may cause delivery timeframes to change.
Q: How can my order be tracked?
A: A confirmation email with your tracking number will be sent to you as soon as your order ships.
The tracking information can be used to keep track on the status of your package.
Q: What is your shipping location?
A: To guarantee dependable delivery within the United Kingdom, orders are shipped via our reliable fulfillment partners.
Q: Do you provide shipping to other countries?
A: We only ship within the United Kingdom at this time.
Returns & Refunds
Q: What is your policy about returns?
A: We have a 30-day return policy. Within 30 days of receiving your item, you can request a refund if you're not happy with your purchase.
Items must be returned unused, undamaged, and in their original packing.
Q: How can I make a return request?
A: To initiate a return, send us an email with the following information:
The order number you have
Justification for the return
Our customer service representatives will walk you through the return procedure.
Purchasing and Payment
Q: Is my payment information safe?
A: Indeed. We care about your security.
Industry-standard SSL encryption technology is used to handle all payments via secure payment channels.
Your credit card details are not kept on file by us.
Q: What forms of payment are accepted?
A: Credit cards, debit cards, and other safe payment methods are all accepted during the checkout process.
Goods & General
Q: Are your goods brand-new?
A: Indeed. Every item that Trendmsk sells is brand-new and comes from reliable vendors.
Q: Is it possible for me to cancel my order?
A: Orders can be canceled prior to processing. Kindly get in touch with our support staff as soon as you can.
Q: What should I do if an item arrives damaged?
A: In order for us to help you as soon as possible, please get in touch with us within 48 hours of delivery and send pictures of the damaged item.
Contact Us
If you have any questions, please contact our support team.
Business Name: Trendmsk
Business Days: Monday – Friday (9:00 AM – 5:00 PM)
Chat Support: 24/7 Customer Support
Business Phone: +44 7482330597
Business Email: trendmskltd@gmail.com
Business Address: Office 1153, 85 Dunstall Hill, Wolverhampton WV6 0SR, United Kingdom